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Valuing Disability Business of the YearBack to Winners

Sponsored by The Education People & bemix

Caremark Thanet

Caremark Thanet is a family-run business providing domiciliary care – offering the help many need to keep on leaving independent lives in their own home.

Its range of services cover Thanet, Dover and Canterbury and ranges from a 30-minute care and support visit through to live-in aid.

They include companionship, personal care, overnight support, live-in care, domestic help, meal preparation and shopping. It also retains a flexibility to offer other related services to suit the needs of its customers.

As part of the nationwide Caremark network, the local service is headed by Jayne Costain, who served as a nurse for more than 20 years, and Garry Costain who has a background in education and management.

“The company has a very clear ethos,” they explain.

“Our customers are the most important people for the business; our care and support workers are the most important people in the business.”

As part of its strategic objectives, it encourages more disabled people to work with it as it believes the care sector offers both a fulfilling and rewarding career. One staff member, for example, has Parkinson’s. He works closely with management with specific risk assessments in place, and provides training on the signs and symptoms of the disease.

In 2019, Caremark gained Level 3 Disability Confident Leader employer status – recognition of its work promoting employment opportunities and work with its local partner organisations.

The team adds: “We have experienced that disabled people have a lot to offer. This approach mirrors are care services to our customers, many of which have physical and mental disabilities of their own. We are an inclusive business and promote a learning culture by sharing knowledge and experiences about the coping mechanisms with disabilities by using our own disabled staff in our induction, training and development opportunities such as career progression and succession.

“We feel that this recognition sets us apart from our competitors and that we are the employer of choice for disabled persons wishing to have a career in care.”


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