Welcome to KEiBA

Did you know your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or other web browser. A list of the most popular web browsers can be found below.

Just click on the icons to get to the download page

If you understand that your browser is inadequate but you still wish to view the site click here


Categories - KEiBA

Customer Service AwardBack to Categories

Sponsored by:

Category judge:
To be confirmed

Category description:
This category is open to any organisation, irrespective of size or sector that can demonstrate commercial success and strategies for growth whilst achieving excellence in looking after its customers. The organisation must have objectives for high quality customer service and clear methods of monitoring and evaluating standards. Judges will be looking for evidence of how commitment to customers contributes to business performance, investment in training and development of staff to support its customer service objectives and what differentiates the organisation from its competitors in its approach. Entrants must have been trading for a minimum of two years as of March 31, 2020.

Judges will be looking for your success and achievements in the following areas:

  • Trends in business turnover and profit levels.
  • Internal and external customer service.
  • Key objectives for the next 3 years and how will these be achieved.
  • Business monitoring and measurement of customer service.
  • Differentials from your competitors in terms of customer service.
  • Staff training, development and motivation.
  • Innovation that has contributed to performance.
  • Official recognition for customer service.

View our entry guidelines and then click here to access the entry form.

Interested in winning this award? Enter now

Our partners

  • Family Business Place
    The Hideout
  • Hythe Imperial
    Ottewill Silversmiths
  • Pillory Barn Creative
    Kent Event Centre
  • Kent Invicta Chamber of Commerce
    Port Lympne Hotel