Large Business of the YearBack to Winners
Sponsored by Wilkins Kennedy LLP & Kenward Trust
LOCATION: Tunbridge Wells
KEY PRODUCT/SERVICE: IT support
NUMBER OF EMPLOYEES: 40
Infinity Group provides IT support and business telecoms solutions to clients like Lloyds Bank, Specsavers, Domino’s Pizza and AgeUK.
It has opened offices in Brighton and the Shard in London. It is also looking to expand its Kent headquarters, with planning permission granted for a three-storey office building next to its present block.
The business was an early adopter of Microsoft Dynamics 365, a piece of business intelligence software which it installs for clients to help them improve their efficiency and customer relationships.
It hopes to open a second London office next to Microsoft’s headquarters in Paddington and expects to create 25 jobs as it grows over the next three years.
Marketing manager Nikki Laker said: “Unlike other competitors in the marketplace who offer solely IT, telecoms or connectivity products, we offer the complete business solution.
“We often manage all three for clients, saving them money.”
The company has become a Microsoft gold and silver partner. It is also a Mitel silver and WatchGuard gold partner, which helps it engage more midmarket and corporate customers.
Annual turnover is consistently up between 20% and 30%, reaching £4 million last year.
The business has employed a finance director, marketing manager and HR and compliance manager to continue improvements.
Ms Laker added: “We have a strong reputation across the county and get a lot of business from customer referrals.
“In London we stand out from the competition due to our company size and large client portfolio. We are able to offer our London clients a very competitive rate because our helpdesk is based in Kent.”
The company is investing in digital marketing and advertising to generate leads and has introduced a profit-related bonus scheme for staff.
It has raised £10,000 for local charities, particularly Tree of Hope hospice.