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Winners - KEiBA

Customer Service AwardBack to Winners

Customer Service Award - KEiBA 2015

Sponsored by Barclays 

Colin Batt Removals & Storage

Staff at Colin Batt Removals pride themselves on a 99% customer satisfaction rate.

The company’s motto is “Where Service is Key”, and staff always aim to exceed customer expectations.

The business, which provides bespoke removals and storage solutions, was set up by Colin Batt in 1978.

Its services range from domestic, commercial and piano removals to a range of specialised storage options.

Previous customers include Elton John and the Royal Collection Trust, and the firm was even trusted to move Beethoven’s original piano.

Simon Batt, who has led the company since 2012, said: “One of our key objectives is to provide superior removals and storage services that customers recommend, businesses prefer, partners promote and, most of all, employees can be proud of.”

Colin Batt Removals aim to implement the British Association or Removers (BAR) approved training requirements and deliver outstanding BAR training to all employees by 2019.

Mr Batt said: “The next few years will deliver huge change and growth for the business.  “Throughout this period of flux, we cannot lose sight of the customer, nor allow our standards to drop.  “We are therefore developing structural, process and personnel changes to ensure we can grow without any reduction in quality.

“After all, as a service-based company, it is the quality, skill and knowledge or our staff that make the key difference to our success.  “We are dedicated to providing outstanding training for our staff, from their first day to their last, so that every person has the right skills knowledge, experience and confidence to deliver an excellent service.  “This allows us to ensure we are always improving customer care.”

Our partners

  • Ottewill Silversmiths
    Hush Heath
  • Pillory Barn Creative
    The Hideout
  • Family Business Place
    Kent Event Centre
  • Kent Invicta Chamber of Commerce
    Kent Vision Live
  • Locate in Kent
    Visit Kent
  • Kent Foundation
    Allington Castle