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Categories

Categories - KEiBA

Customer Service AwardBack to Categories

Sponsored by:
Towergate Insurance Brokers (towergate.com)

Category judge:
David Armstrong, Area Managing Director, Towergate Insurance Brokers

Category description:
This category is open to any organisation, irrespective of size or sector that can demonstrate commercial success and strategies for growth whilst achieving excellence in looking after its customers. The organisation must have objectives for high quality customer service and clear methods of monitoring and evaluating standards. Judges will be looking for evidence of how commitment to customers contributes to business performance, investment in training and development of staff to support its customer service objectives and what differentiates the organisation from its competitors in its approach. Entrants must have been trading for a minimum of two years as of March 31, 2017.

Judges will be looking for your success and achievements in the following areas:

  • Trends in business turnover and profit levels.
  • Internal and external customer service.
  • Key objectives for the next 3 years and how will these be achieved.
  • Business monitoring and measurement of customer service.
  • Differentials from your competitors in terms of customer service.
  • Staff training, development and motivation.
  • Innovation that has contributed to performance.
  • Official recognition for customer service.

View our entry guidelines and then click here to access the entry form.

Interested in winning this award? Enter now

Sponsored by

Towergate Insurance Brokers

Judged by

David Armstrong
David Armstrong
Area Managing Director
Towergate Insurance Brokers

Other Categoriesview all

*Please note that you can only enter a maximum of 3 categories per company each year

Our partners

  • The Hideout
    Pillory Barn Creative
  • Visit Kent
    Kent Invicta Chamber of Commerce
  • Locate in Kent
    The Chartered Institute of Marketing
  • Kent Event Centre
    Kent Vision Live
  • The Historic Dockyard, Chatham
    Kent Foundation